![]() ![]() Will definitely not rent from avis again and very upset about their gamble.Third Party Liability (TPL) is not insurance. The purchase of Third Party Liability (TPL) is required by the rental location on all vehicles unless you provide proof of liability coverage or purchase the Enterprise Protection Package (EPP), which includes TPL.Ĭustomers can obtain coverage for damages and injuries to third parties under the local rental car company's insurance by purchasing its TPL protection, and such a purchase is required unless the customer presents valid written proof of current liability insurance specifying coverage in Guatemala or if the customer purchases Enterprise Protection Package (EPP) which includes TPL. TPL provides coverage for incidents which occur during the rental period in Guatemala. It is just very frustrating to have purchased this kind of "peace of mind" insurance only to find out that the contract seems to be illusory. Needless to say, we will fight line of argumentation. At that point the manager called his supervisor and customer service representative and then told us that the CDW would not cover because we had not immediately called (which was impossible). We returned the next morning, ready to take the flight. We were told to come back the next day (where we actually took off to return to the US), after the local manager had spoken to his supervisor. ![]() The car's functionality was not impaired at all. ( in fact the roads are narrow and there was no possibility to hang out where we damaged the car (rocks at the side of the road). The accident did not involve any other car. There is no good cellular in Guatemala, so we could not call and instead drove to avis immediately. We were told that the insurance was not going to cover the damage with some week excuse (in fact that we had to immediately inform avis of the accident). told them about the issue and returned the car actually a day early. When actual damage occurred on the car, we drove to avis the same day. the staff checked in ok.Ĭons: We purchased full collision damage waiver. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |